New Zealand Shipping Information
NOT IN NEW ZEALAND?
Click the link below to find the shipping rates by region.
HOW LONG DOES DISPATCH TAKE?
All orders placed before 9am AEST Monday-Friday will be packed and shipped on the same day.
Orders placed after this will be processed and shipped the next business day.
WHAT ARE THE SHIPPING COSTS?
We offer free standard shipping on orders above $50 and free express shipping on orders above $100.
Unfortunately, we are required to pass on the shipping and handling costs for orders below $50.
These rates are detailed in the table below.
|Order Value||Shipping Cost||Shipping Type||Estimated Timeframes*||Carrier|
|Under $25||$14.00||Standard||5-12 business days||Australia Post|
|Between $25-$50||$10.00||Standard||5-12 business days||Australia Post|
|Between $50-$100||Free||Standard||5-12 business days||Australia Post|
|Above $100||Free||Express||4-8 business days||Australia Post|
|Express Upgrade||$14.00||Express||4-8 business days||Australia Post|
WHERE DO YOU DISPATCH FROM?
All orders are dispatched from our Melbourne warehouse.
CAN I PICK UP MY ORDER?
Unfortunately not at this time.
WHEN CAN I EXPECT MY ORDER?
Mister Jones Health ships to you using Australia Post.
Depending on where you live your order should reach you within 4-12 business days.
I PURCHASED MULTIPLE ITEMS WILL THEY BE SHIPPED TOGETHER?
If all the items you ordered are showing as in stock on the website then they will ship together as one parcel.
DO YOU SHIP TO PO BOXES & PARCEL LOCKERS?
Yes we do.
WHAT ABOUT REFUNDS AND RETURNS?
Mister Jones Health will replace any products that arrive damaged. Learn more about our returns policy here.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally using Australia Post unless stated otherwise.
*All postage and handling prices are listed in AUD unless stated otherwise. Estimated delivery time frames are based on Metro areas. For more detailed delivery time information, view Australia Posts website here. The actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the relevant time. Please be aware that additional customs charges or fees may be payable upon collection of your order. Customs charges or fees are not included or covered by Mister Jones and are the responsibility of the customer.