Shipping + Returns
Australian & NZ Shipping
We offer FREE tracked regular shipping on all Australian & New Zealand orders over $70.00 (all orders under $70.00 incur a shipping fee).
The usual shipping timeframe within Australia is 5-12 business days for standard tracked shipping and 1-3 business days for express shipping.
All orders placed before 10am AEST Monday-Friday will be packed and shipped on the same day from our Melbourne warehouse, with the exception of peak demand times where dispatch times may take up to 24 hours.
International Shipping
We offer FREE tracked regular shipping on all US and UK orders over $250.00 (all orders under $250.00 incur a shipping fee).
All international orders are sent Standard Tracked Shipping (5-12 business days).
All below pricing is in AUD
|
Country |
Standard Timeframe |
Cost (Standard Shipping) |
|
New Zealand |
5-12 business days |
$FREE (over $70) |
|
United States |
5-12 business days |
$FREE (over $250) |
|
United Kingdom |
5-12 business days |
$FREE (over $250) |
|
Europe |
5-12 business days |
$FREE (over $250) |
|
Asia |
5-12 business days |
$FREE (over $250) |
|
Rest of world |
5-12 business days |
$FREE (over $250) |
Please be aware that additional customs charges or fees may be payable upon collection of your order. Customs charges or fees are not included or covered by Mister Jones and are the responsibility of the customer.
Returns
Mister Jones will not accept any returns for change of mind purchases due to health regulations. However, if you are unhappy with your experience please contact us at [email protected] and we will be more than happy to help you out. Or refer to our full Returns Policy here: https://misterjoneshealth.com/pages/returns-policy
Important:
Please do not send any returns to the address listed on your packaging.
This is not our warehouse address, and we are unable to process any returns sent there.
We will provide the correct return information for our warehouse after you get in touch with us via email.
In the unlikely event that your order arrived damaged please email us as soon as possible and we will help to resolve the situation.
Tracking & Delivery Help
For shipping or tracking questions, please contact us within 12 weeks of your order date. Unfortunately, we’re unable to investigate issues beyond this timeframe, due to limitations with Australia Post tracking.
