Money Back Guarantee + Results Promise
Our Results Promise
This is more than a money-back guarantee. It’s our commitment to helping you get results.
Whether you’re looking to support a specific concern or simply feel better day to day, we stand behind our products and we’ll support you every step of the way.
Our Results Promise has two parts.
Part 1 Your Money Back
If you’ve used our TGA listed supplements at the recommended daily dose, for 60 consecutive days and haven’t experienced the support as per indications or our website, we’ll provide you with a refund.
Refunds are issued for the product purchase price, less a $12 shipping and handling fee.
Part 2 Your Personalised Plan
We don’t just want to refund you. We want to help you get results.
You’ll receive a complimentary 30-minute consultation with one of our qualified Naturopaths, who will provide you with a personalised wellness plan tailored to your needs.
Why we do this
Because you’ve trusted us to support your health and we take that seriously.
How it works
- Purchase any eligible product
- Use it daily, as directed, for 60 consecutive days
- If you’re not seeing the indicated results, complete our Results Promise form
- We’ll review your request within 5 business days
- We’ll book your consultation and provide your refund after your session
Eligibility
To be eligible for the Results Promise, you must
- Use the product as per Directions of Use, at the recommended daily dosage
- Use the product consistently for 60 consecutive days
- Be committed to improving your health
We operate on trust. This initiative is designed to support genuine customers, not misuse.
Refunds
Refunds are issued for the product purchase price, less shipping and handling.
Shipping reflects the cost incurred to deliver your order.
Australia $12
International varies by region
What you’ll receive
- A full refund less shipping
- A 30-minute consultation with our Naturopath
- A personalised wellness plan to help you move forward
Eligible products
The products included in the Money Back Guarantee + Results Promise initiative are;
The Perfect Pair
Rise + Shine
Sleep Tight
Hormone Helper
Joint Helper
Any bundle containing these individual products.
The Money Back Guarantee + Results Promise process;
1. Purchase any eligible product
2. If you haven’t found results after using the product correctly and consecutively for 60 days, complete this form.
3. We’ll review your feedback within 5 business days and contact you to find a suitable time for the Wellness Plan consultation
4. Within 5 business days after the Wellness Plan consultation, we’ll provide you with a Personalised Wellness Plan document along with your refund*.
Refunds
You will receive a refund of the price you paid for your order, less shipping and handling.
Shipping and handling costs will be reflective of the base rate by each region.
In Australia, the base shipping and handling rate is $12.
The base rate varies by region. To view the other shipping rates click here.
Personalised Wellness Plan
We will provide you with one, 30-minute consultation, with our Naturopath who will provide you with a Personalised Wellness Plan to help you achieve your health goals.
Terms and conditions
* This initiative is for new customers only
* You have not used the product previously
* You meet the eligibility criteria and agree to all details set out above
* Mister Jones reserves the right to withhold a refund if it suspects foul play
* Taste, smell & texture does not form a part of this guarantee
* Nothing contained on our site is intended to be or should be taken for medical diagnosis or treatment
* Always read the label and use only as directed.
* Use of any supplements should always be in conjunction with a healthy diet and physical activity.
* Vitamins are not a substitute for good nutrition or a balanced diet and are not superior to, or more beneficial than, dietary nutrients.
